Can't find your order?
Double-check your order number and the email address used when placing your order.
Find My Order →
Order Support
Track Your Order
Check the status of your order, view delivery progress and find the support you need throughout your order journey.
Secure Ordering
Delivery Updates
Helpful Support
Order Assistance
Enter Your Order Details
How Order Tracking Works
01
Place Your Order
Complete your purchase using the secure checkout.
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02
Receive Confirmation
Your confirmation and order information are sent by email.
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03
Track Progress
Follow available tracking updates once your order is dispatched.
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04
Receive Your Delivery
Delivery is completed according to the applicable shipping terms.
Need Help With Your Order?
Delivery question?
Review the latest information about delivery, shipping conditions and applicable timescales.
Delivery Information →Need product support?
Contact our team if you need help with a product, compatibility or an existing order.
Product Support →Helpful Order FAQs
Where is my tracking email?
Tracking information may be sent after your order has
been dispatched. Please check your inbox and spam or
junk folder. If you still cannot find the information,
contact our customer-support team.
My order arrived damaged
Please keep the packaging and take clear photographs
of the product, parcel and shipping label. Contact our
support team with your order number so the issue can
be reviewed.
How long does delivery take?
Delivery times depend on the product, availability,
destination and delivery method. Please refer to the
relevant product information, checkout information
and ALVORO Shipping Policy for current terms.
Missing or incorrect items
Contact our team with your order number, details of
the item received and any relevant photographs. We
will review the information and advise you of the
appropriate next steps.
Can I change my delivery address?
Contact us as quickly as possible. Address changes
may not be possible once an order has entered
processing or has been dispatched.
When should I contact support?
Contact our team if your order appears delayed beyond
the applicable estimated period, tracking information
is unclear, an item is damaged or incorrect, or you
need help with your order.
Order Support
Need Help With Your Order?
Our team is here to help with tracking, delivery questions and order enquiries.
Customer Support
Email: hello@alvoro.co.uk
Phone: +44 161 710 4825
Hours: Monday–Friday, 9:00 AM–5:30 PM
Order Support: Within 1 business day
We're Here To Help
From tracking an order to delivery questions, product support and returns, our customer-support team is available to assist.
Visit Contact Page