1. Introduction
This Privacy Policy explains how Alvoro, operated by ALVORO GROUP LIMITED, collects, uses, stores and shares personal information when you interact with our Shopify website, purchase products or use our customer-support services.
The data controller is ALVORO GROUP LIMITED, Company number 17475636, Flat 3306, 15 Silvercroft Street, Manchester, United Kingdom, M15 4ZD. Contact: hello@alvoro.co.uk.
2. Information We May Collect
Depending on how you use our website, we may collect:
• Name
• Billing address
• Delivery address
• Email address
• Telephone number
• Business or company information
• Account information
• Order information
• Product enquiries
• Return and refund information
• Customer-support communications
• Marketing preferences
3. Payment Information
Payments are processed through Shopify and payment providers enabled for our store.
We may receive limited transaction information such as:
• Payment status
• Payment method
• Billing details
• Transaction references
We do not intentionally store complete payment-card numbers on our own business systems.
4. Information Collected Automatically
When you use our website, technical information may be collected, including:
• IP address
• Browser
• Device
• Operating system
• Pages viewed
• Products viewed
• Cart activity
• Referral source
• Approximate location
• Date and time of activity
Cookies, pixels, tags or similar technologies may be used for these purposes.
5. How We Use Personal Information
Information may be used to:
• Process orders
• Take and verify payments
• Arrange deliveries
• Provide tracking information
• Handle refunds and returns
• Maintain customer accounts
• Respond to enquiries
• Provide product support
• Prevent fraud and misuse
• Maintain website security
• Keep accounting records
• Meet legal obligations
• Improve our website and services
• Analyse store performance
• Send marketing where permitted
• Establish or defend legal claims
6. Lawful Bases
Contract - where information is required to process orders, payments, deliveries or requested services.
Legal obligation - where records must be retained or information processed to comply with legal requirements.
Legitimate interests - where necessary for reasonable business operations, fraud prevention, customer support, security or service improvement.
Consent - where consent is required, including certain marketing or non-essential tracking activities.
7. Marketing
Where legally permitted, we may send information relating to products, promotions or company updates.
You can unsubscribe through the link included in a marketing email or by contacting hello@alvoro.co.uk.
Transactional communications about an order or account may still be sent where necessary.
8. Cookies and Similar Technologies
Our website may use:
• Essential technologies
• Functional technologies
• Analytics technologies
• Advertising technologies
Where consent is required, non-essential technologies should not be activated until the relevant choice has been made.
Cookie preferences can be managed using the cookie controls made available on our website.
9. Sharing Personal Information
We may share information where necessary with service providers such as:
• Shopify
• Payment processors
• Banks and payment networks
• Delivery companies
• Freight companies
• Fulfilment providers
• IT providers
• Customer-support services
• Analytics providers
• Marketing providers
• Professional advisers
• Fraud-prevention providers
• Government or regulatory authorities where legally required
10. International Transfers
Some service providers may process information outside the United Kingdom.
Where required, appropriate safeguards will be used in accordance with applicable data-protection law.
11. Data Retention
Personal information is retained only for as long as reasonably required for the relevant business or legal purpose, including:
• Order fulfilment
• Customer support
• Tax and accounting
• Fraud prevention
• Disputes
• Legal obligations
Different types of information may have different retention periods.
12. Security
We use reasonable organisational and technical measures designed to protect personal information.
However, no internet-based system can be guaranteed completely secure.
Please do not send full card details, PIN numbers or online-banking passwords by email.
13. Your Rights
Subject to applicable law, you may have rights relating to:
• Access
• Correction
• Deletion
• Restriction
• Objection
• Data portability
• Withdrawal of consent
• Direct marketing
• Complaints to a supervisory authority
To make a privacy request: hello@alvoro.co.uk
We may need to verify your identity before processing certain requests.
14. Complaints
Please contact us first if you have concerns about how your personal information has been handled.
You may also have the right to complain to the UK's Information Commissioner's Office.
15. Children's Information
Our products and services are not specifically directed at children.
We do not knowingly seek to collect children's personal information without an appropriate lawful basis.
16. Third-Party Websites
Our website may link to independent third-party websites.
Their privacy and security practices are governed by their own policies.
17. Changes to this Policy
We may update this Privacy Policy to reflect changes to:
• Our services
• Technology
• Shopify functionality
• Service providers
• Legal requirements
• Data-processing practices
The latest version will be displayed on this page.
18. Contact
Trading name: Alvoro
Legal company: ALVORO GROUP LIMITED
Company number: 17475636
Registered address: Flat 3306, 15 Silvercroft Street, Manchester, United Kingdom, M15 4ZD
Email: hello@alvoro.co.uk
Telephone: 0161 710 4825
Business hours: Monday–Friday, 9:00 AM–5:30 PM
Response time: Within 1 business day