Terms of Service

1. About These Terms

These Terms govern your access to and use of the Alvoro website and purchases of bathroom, kitchen and related products made through our online store.

The website is operated by ALVORO GROUP LIMITED, trading as Alvoro.

By using our website or placing an order, you agree to these Terms together with our applicable:

• Privacy Policy

• Shipping Policy

• Returns & Refund Policy

• Payment Policy

2. Business Information

Trading name: Alvoro

Legal company: ALVORO GROUP LIMITED

Company number: 17475636

Registered address: Flat 3306, 15 Silvercroft Street, Manchester, United Kingdom, M15 4ZD

Email: hello@alvoro.co.uk

Telephone: 0161 710 4825

Business hours: Monday–Friday, 9:00 AM–5:30 PM

Response time: Within 1 business day

3. Lawful Use

You must not:

• Use the website fraudulently

• Introduce malicious software

• Attempt unauthorised access

• Interfere with website operation

• Submit knowingly misleading information

• Infringe intellectual-property rights

• Use products for unlawful purposes

We may restrict access where misuse or security risk is reasonably suspected.

4. Product Information

We aim to provide useful and accurate product information.

However:

• Images can be illustrative

• Screen colours can differ

• Packaging may change

• Manufacturers may amend specifications

• Measurements may be subject to tolerance

• Availability may change

Customers should check product dimensions, materials, specifications and compatibility before purchasing.

5. Technical and Installation Information

General information on our website does not replace professional plumbing, electrical, installation, building-regulation, safety or design advice where such advice is required.

Products should be selected and installed appropriately and in accordance with:

• Manufacturer instructions

• Applicable installation requirements

• Relevant building and safety requirements

6. Prices and Taxes

Prices are displayed in pounds sterling unless otherwise shown.

Applicable taxes, delivery charges and the final order total will be shown where relevant before payment is completed.

We may correct genuine pricing errors before accepting an order.

7. Placing an Order

Submitting an order is an offer to purchase the selected products.

An automatic order acknowledgement does not necessarily constitute acceptance.

An order may be declined or cancelled where:

• Stock is unavailable

• Payment fails

• Information is incorrect

• A material pricing error occurs

• Fraud is suspected

• Delivery cannot be completed

• A special-order supplier cannot fulfil the order

• The transaction would be unlawful

Where payment has been taken for an order we cannot fulfil, an appropriate refund will be issued.

8. Customer Information

You are responsible for providing accurate:

• Name

• Billing details

• Delivery address

• Email address

• Telephone/contact details

• Payment information

Please check your order carefully before submission.

9. Payment

Orders must be paid using an accepted payment method displayed during checkout.

Payment may be subject to:

• Provider authorisation

• Security checks

• Fraud checks

• Additional authentication

See our Payment Policy.

10. Availability

Products are subject to availability.

If a product becomes unavailable, we may:

• Contact you about a delay

• Offer an alternative for your approval

• Dispatch available items separately

• Cancel and refund the unavailable item

We will not knowingly substitute a materially different product without agreement.

11. Delivery

Delivery is governed by our Shipping Policy.

Any delivery date displayed as an estimate is not guaranteed unless specifically agreed otherwise.

12. Returns, Cancellations and Refunds

Please refer to our Returns & Refund Policy.

Certain goods can have restricted change-of-mind return rights, particularly bespoke, made-to-order, custom-configured, personalised or legally restricted sealed products.

Rights relating to faulty or non-compliant goods are not affected.

13. Risk and Ownership

Risk generally passes in accordance with applicable law when the goods are delivered.

Ownership of products may remain with us until full cleared payment has been received.

14. Business and Trade Customers

Where a purchase is made wholly or mainly for business purposes:

• The purchaser confirms authority to act for the business

• Agreed quotations may form part of the contract

• Separate credit or trade terms may apply

• Consumer cancellation rights might not apply in the same manner

Any separately agreed written trade terms may take priority where expressly agreed.

15. Customer Accounts

Customers are responsible for:

• Protecting account login information

• Maintaining accurate information

• Restricting unauthorised access

• Reporting suspected account misuse

16. Reviews and User Content

If you submit content, you should have the right to do so and the content must not be:

• Unlawful

• Misleading

• Abusive

• Infringing

• Malicious

We may moderate content where appropriate.

17. Intellectual Property

Unless otherwise stated, website content is owned by us or used under licence.

Third-party trademarks remain the property of their respective owners.

Website material may not be commercially reproduced or redistributed without appropriate permission.

18. Third-Party Services

Our website may contain third-party integrations or links.

Independent third-party services operate under their own terms and privacy notices.

19. Website Availability

We cannot guarantee uninterrupted access at all times.

Maintenance, technical issues, security incidents or external events may temporarily affect availability.

20. Errors and Corrections

We may correct errors relating to:

• Descriptions

• Pricing

• Availability

• Promotions

• Delivery charges

• Specifications

Where an important error affects an order, we will provide an appropriate resolution.

21. Liability

Nothing in these Terms excludes liability where exclusion would be unlawful or limits statutory consumer rights that cannot legally be restricted.

Different liability terms may apply to business customers where permitted by law and separately agreed.

22. Events Outside Our Reasonable Control

We are not responsible for unavoidable delays caused by circumstances outside our reasonable control.

We will take reasonable steps to manage significant disruption.

23. Severability

If part of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply where legally possible.

24. No Waiver

Failure or delay in enforcing a right does not automatically waive that right.

25. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory rights available to consumers in their place of residence.

26. Changes to These Terms

We may update these Terms when our services, website functionality, payment arrangements, delivery arrangements or legal obligations change.

The current version will be displayed on this page.

27. Contact