Thank you for shopping with Alvoro. Alvoro is operated by ALVORO GROUP LIMITED. We aim to provide clear and reliable delivery information for bathroom, kitchen and related products ordered through our online store.
This Shipping Policy explains how orders are processed, how delivery charges are determined, how tracking works, and what to do if there is a problem with your delivery.
1. Delivery Locations
We currently process deliveries to eligible addresses within the United Kingdom where delivery is available through our checkout.
Some locations, including remote areas, offshore locations, Northern Ireland or the Scottish Highlands, may be subject to:
• Additional delivery charges
• Longer delivery times
• Courier restrictions
• Separate delivery quotations for bulky, fragile or oversized products
If the checkout does not provide a delivery option for your address, please contact us before ordering.
Email: hello@alvoro.co.uk
2. Shipping Costs
Delivery charges may depend on:
• Delivery destination
• Product weight
• Product dimensions
• Quantity ordered
• Selected delivery service
• Whether the order contains bulky, fragile, oversized or palletised products
Where applicable, the final delivery charge will be displayed before your order is submitted.
Any free-delivery promotion will apply only where it is specifically displayed on our website or during checkout.
3. Order Processing
Orders are processed after successful payment or payment authorisation.
Processing time may vary depending on:
• Stock availability
• Order quantity
• Product type
• Special-order products
• Made-to-order products
• Bulky, fragile or oversized items
Where an estimated dispatch time is displayed on a product page or during checkout, it should be treated as an estimate unless expressly stated otherwise.
Orders placed on weekends or UK public holidays may begin processing on the next applicable working day.
4. Estimated Delivery Times
Delivery estimates may be displayed on:
• Product pages
• Checkout
• Order confirmation
• Dispatch confirmation
• Carrier tracking information
Delivery estimates are not guaranteed unless expressly agreed in writing.
Delivery may be affected by courier delays, severe weather, public holidays, peak trading periods, access restrictions or other circumstances outside our reasonable control.
5. Bulky and Specialist Deliveries
Certain baths, shower enclosures, bathroom furniture, radiators, mirrors, sanitaryware, palletised orders or other bulky or fragile goods may require specialist delivery.
Additional charges or delivery arrangements may apply.
We may contact you before dispatch where further delivery information is required.
6. Shipment Confirmation and Tracking
When tracking is available, shipment or tracking information may be sent to the email address supplied when placing the order.
Tracking information may not become active immediately after dispatch.
Some orders may be dispatched in multiple parcels and may therefore have more than one tracking number.
7. Changing a Delivery Address
Please check your delivery information carefully before submitting an order.
If you need to change an address, contact us immediately: hello@alvoro.co.uk
We cannot guarantee that an address can be changed once processing or dispatch has started.
8. Order Cancellations
If you wish to cancel an order before dispatch, contact us as soon as possible.
Cancellation may not be possible if:
• The order has already been dispatched
• Goods have been manufactured to specification
• Products have been altered or prepared to customer specification
• A special-order product has already been sourced
Nothing in this section limits any statutory consumer cancellation rights.
9. Missed or Failed Deliveries
Customers are responsible for supplying complete and accurate delivery information.
Additional delivery charges may arise if delivery cannot be completed because:
• The address supplied is incorrect or incomplete
• Nobody is available where attendance is required
• Access to the delivery location is unavailable
• Delivery is refused without a valid reason
Any applicable charge will be communicated where appropriate.
10. Delayed Deliveries
If your order has not arrived within the estimated delivery period, please first check any tracking information supplied.
You can then contact us at hello@alvoro.co.uk. Please include your order number.
11. Damaged Deliveries
Please inspect products as soon as reasonably possible after delivery.
If a parcel or product appears damaged:
• Photograph the outer packaging
• Photograph the shipping label
• Photograph the damaged product
• Keep the packaging and contents
• Contact us as soon as possible
• Provide your order number and photographs
We will review the information and advise you of the appropriate next steps.
12. Missing or Incorrect Items
If an item is missing or incorrect, contact us as soon as reasonably possible.
Please provide:
• Order number
• Product received
• Product expected
• Relevant photographs
• Parcel or shipping-label photographs where appropriate
13. Company Information
Trading name: Alvoro
Legal company: ALVORO GROUP LIMITED
Company number: 17475636
Registered address: Flat 3306, 15 Silvercroft Street, Manchester, United Kingdom, M15 4ZD
Email: hello@alvoro.co.uk
Telephone: 0161 710 4825
Business hours: Monday–Friday, 9:00 AM–5:30 PM
Response time: Within 1 business day
Please do not send returned products to our registered office unless we have specifically instructed you to do so.