What is Alvoro?
Alvoro is an online retailer offering a carefully selected range of bathroom and kitchen products to help customers create stylish, practical and comfortable spaces.
What products can I buy from Alvoro?
We offer a range of bathroom and kitchen products, including toilets, basins, bathroom furniture, mirrors, baths, showers, taps, radiators and bathroom accessories.
How do I place an order?
Browse our website, select your preferred products, add them to your cart and proceed to checkout. Enter your delivery details, choose an available payment method and complete your purchase.
Where does Alvoro deliver?
We deliver to eligible addresses within the United Kingdom. Delivery availability, additional charges and restrictions may vary depending on your location.
How much does delivery cost?
Orders under £250 are subject to a £9.95 delivery charge, while orders over £250 qualify for free delivery, according to our shipping policy. Additional charges may apply to certain locations or oversized items.
How long does delivery take?
Our estimated delivery time is 4–8 working days, including order processing and transit. Delivery times are estimates and may vary due to courier delays, public holidays or other circumstances.
What payment methods do you accept?
The payment methods available for your purchase are displayed at checkout. Please review the available options before completing your order.
Can I cancel or change my order?
Please contact us as soon as possible at hello@alvoro.co.uk with your order number. We will check whether your order can be changed or cancelled, depending on its processing and dispatch status.
Can I return a product if I change my mind?
Eligible online consumer purchases can generally be cancelled within 14 days of receiving the goods. Some exceptions may apply. Please review our Returns & Refund Policy for full details.
How do I request a return or exchange?
Email hello@alvoro.co.uk with your order number, product details and reason for the return. Our team will review your request and provide the appropriate return instructions.
What should I do if my product arrives damaged or faulty?
Please contact us promptly at hello@alvoro.co.uk with your order number, a description of the issue and photographs where possible. We will investigate and advise you on the appropriate solution.
How long does a refund take, and how can I contact Alvoro?
Approved refunds are issued to the original payment method within 10 business days after the refund process is approved, although your bank may require additional time to display the funds.
Contact Us
Legal Company Name: ALVORO GROUP LIMITED
Company Number: 17475636
Registered Address: Flat 3306, 15 Silvercroft Street, Manchester, United Kingdom, M15 4ZD
Email: hello@alvoro.co.uk
Telephone: +44 161 533 0674
Business Hours: Monday–Friday, 9:00 AM–5:30 PM
Response Time: Within 1 business day